API FAQs
Frequently Asked Quetions about our API services.
Q: Will there be any Dashboard reporting to see all the tokens?
A: No, at this point we will not have this functionality.
Q: What level of Audit details will be visible ?
A: There will be an “Audit” trail available to system users/admins. The audit records are maintained in Enterprise Manager under the Application User's Audit tab; records which provide basic information, such as whether a particular token was added/edited for that Application User, and if so when and by whom.
Q: What is the process when I create a Token, but I do not have the token value assigned?
A: To increase security no one has access to view and provide an existing token value. If you do not have the token, you must regenerate a new token which can be copied at the time of creation. This means you can copy the token value only at time of creation. Old tokens can be revoked if they’re no longer being used.
Q: What is the process of providing a token to a third party user?
A: If a third party has an application user account and needs API token access, you will generate a new token for that user, copy the token at the time of generation and provide the token value to the third party user.
Q: Will I be notified when a token is about to expire?
A: No, this will need to be managed for each application user with a token, and a new token will need to be generated when an old token is going to expire.
Q: What if I’m having trouble accessing an API with my token?
A: You will need to contact [email protected] and provide the Support Token ID. You can find the Support Token ID on the Edit screen for the token (note this Token ID will start with "ID-").
Updated about 1 hour ago